Privacy Policy
Important Information and who we are
This Privacy Policy explains how Aimazing (Guangzhou) Co., Ltd. (referred to as “Aimazing,” “we,” “us,” or “our” in this Privacy Policy) collects, uses, stores, and protects your personal data when you visit or use our website, communicate with us, submit an inquiry, request a quotation or product sample, subscribe to our newsletter, or purchase products or services from us.
This Privacy Policy applies to personal data that you provide through our website or through other forms of communication, including email, online inquiry forms, social media platforms, messaging applications, trade shows, and direct business communications.
Our website and services are primarily intended for businesses, distributors, wholesalers, retailers, brand owners, and other commercial customers. They are not intended for children, and we do not knowingly collect personal data relating to children.
If you have any questions about this Privacy Policy, how we process your personal data, or how you may exercise your legal rights, please contact us using the contact details provided on our website.
Third-party links
The Aimazing website may contain links to third-party websites, social media platforms, plug-ins, applications, payment providers, logistics providers, or other external services.
When you click on these links or enable third-party connections, those third parties may collect, use, or share information about you in accordance with their own privacy policies.
Aimazing does not control these third-party websites or services and is not responsible for their content, security practices, or privacy policies. The inclusion of a third-party link on our website does not imply that Aimazing endorses or accepts responsibility for that third party.
When you leave our website or use a third-party service, we recommend that you review the relevant privacy policy before providing any personal information.
The data we collect about you
Personal data, or personal information, means any information relating to an individual who can be directly or indirectly identified. It does not include information where an individual’s identity has been permanently removed or anonymized.
We may also collect, use, and share Aggregated Data, such as statistical, analytical, or demographic information, for business and website improvement purposes. Aggregated Data may be created from personal data but is not generally considered personal data where it does not directly or indirectly identify an individual.
For example, Aimazing may aggregate website Usage Data to understand how many visitors view a specific product category, submit an inquiry, request a quotation, or access a particular website feature.
Where we combine or connect Aggregated Data with other information in a way that could directly or indirectly identify an individual, we will treat the combined information as personal data and process it in accordance with this Privacy Policy.
Aimazing does not intentionally collect any Special Categories of Personal Data, including information relating to race or ethnicity, religious or philosophical beliefs, political opinions, trade union membership, health information, genetic or biometric data, sex life, or sexual orientation.
We also do not intentionally collect information relating to criminal convictions or offences.
Where we are required to collect personal data by law, or where the information is necessary to enter into or perform a contract with you, you must provide the requested information.
For example, we may require your name, company name, contact details, delivery address, billing information, product requirements, or other relevant information to:
- respond to your inquiry;
- prepare a quotation;
- create product designs or samples;
- process and manufacture your order;
- arrange payment, delivery, customs clearance, or logistics services;
- provide after-sales support; or
- comply with legal and regulatory requirements.
If you do not provide the required personal data, Aimazing may be unable to provide the requested quotation, sample, products, services, or order fulfilment. In such circumstances, we may need to suspend or cancel the relevant service or order, but we will notify you where appropriate.
How is your personal data collected?
You may provide Aimazing with your Identity, Contact, Financial, Transaction, and Business Data when you communicate with us by email, telephone, website inquiry form, social media, messaging application, trade show, video meeting, or other means.
This includes personal data you provide when you:
- submit an inquiry through our website;
- request a product quotation, catalogue, design proposal, or free mock-up;
- request or purchase a product sample;
- place a custom manufacturing or wholesale order;
- provide product specifications, artwork, logos, packaging requirements, or other customization information;
- create an account on our website, where this function is available;
- subscribe to our newsletter, product updates, or other publications;
- request marketing or promotional information from us;
- communicate with us through email, WhatsApp, social media, online marketplaces, or other business communication platforms;
- meet or communicate with our representatives at exhibitions, sourcing events, or business meetings;
- participate in a survey, promotion, event, or customer research activity;
- arrange payments, shipping, customs clearance, or delivery;
- provide feedback, submit a complaint, request after-sales support, or otherwise contact us.
Purposes for which we will use your personal data
The table below describes the main ways in which Aimazing (Guangzhou) Co., Ltd. may use your personal data, together with the lawful basis on which we rely for each processing activity. Where applicable, we also explain the legitimate business interests that support the processing of your information.
Aimazing may process your personal data on more than one lawful basis, depending on the specific purpose for which the information is collected and used.
For example, the same information may be processed to:
- respond to your product inquiry or quotation request;
- prepare product designs, samples, or customized specifications;
- enter into and perform a manufacturing or supply agreement;
- process payments and manage financial records;
- arrange production, quality inspection, shipping, customs clearance, and delivery;
- provide customer service and after-sales support;
- improve our website, products, services, and business operations;
- protect our business, website, systems, customers, and intellectual property;
- comply with legal, regulatory, tax, customs, accounting, and contractual obligations;
- send relevant product, company, or marketing information where permitted by law.
Where we rely on legitimate interests, we consider whether the processing is necessary for our business operations and whether your rights and interests are adequately protected.
Please contact us if you would like further information about the specific lawful basis on which Aimazing relies to process your personal data, particularly where more than one lawful basis may apply.
Marketing
Aimazing is committed to giving you appropriate choices regarding how your personal data is used for marketing, advertising, and business development purposes.
You may receive marketing communications from us where:
- you have requested information, a quotation, product catalogue, sample, or other services from us;
- you have purchased products or services from us;
- you have communicated with us through our website, email, social media, messaging applications, online marketplaces, trade shows, or other business channels;
- you have subscribed to our newsletter or product updates; or
- you have otherwise agreed to receive marketing communications from us.
These communications may include information about our custom bag manufacturing services, new products, materials, production capabilities, exhibitions, promotions, company updates, or other content that may be relevant to your business.
Where required by applicable law, we will obtain your express consent before sending marketing communications or before sharing your personal data with any third party for its own marketing purposes.
Aimazing does not sell your personal data to third parties for marketing purposes.
You may ask us or any relevant third party to stop sending you marketing communications at any time by:
- clicking the unsubscribe or opt-out link included in a marketing email;
- replying to the relevant message and requesting to unsubscribe; or
- contacting us using the contact details provided on our website.
Opting out of marketing communications will not affect service-related communications that are necessary for an existing inquiry, quotation, sample request, order, payment, production arrangement, shipment, or other business transaction.
Change of purpos
Aimazing will retain your personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including responding to inquiries, preparing quotations, developing samples, processing orders, managing production, arranging payment and delivery, providing after-sales support, and maintaining our business relationship with you.
We may also retain personal data where necessary to comply with applicable legal, regulatory, customs, tax, accounting, auditing, reporting, or record-keeping obligations.
In certain circumstances, Aimazing may retain your personal data for a longer period, including where:
- a complaint, product quality issue, payment dispute, warranty claim, or after-sales matter remains unresolved;
- the information is required to establish, exercise, or defend legal claims;
- we reasonably believe that a dispute, investigation, or legal proceeding may arise in connection with our business relationship;
- the information is required to protect our intellectual property, product designs, transaction records, or contractual rights.
When determining the appropriate retention period, we consider:
- the amount, nature, and sensitivity of the personal data;
- the purposes for which the data was collected and processed;
- the length and nature of our business relationship with you;
- whether the information remains necessary for an inquiry, quotation, sample, order, shipment, or after-sales service;
- the potential risk of harm resulting from unauthorized access, use, disclosure, alteration, or loss;
- whether the relevant purpose can reasonably be achieved through other means;
- applicable legal, regulatory, customs, tax, accounting, contractual, and reporting requirements.
When personal data is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it in accordance with our internal data-retention procedures and applicable laws.
In certain circumstances, you may request the deletion of your personal data. Further information is provided in the Your Legal Rights section of this Privacy Policy.
In some cases, Aimazing may anonymize personal data so that it can no longer be associated with an identifiable individual. We may retain and use such anonymized information for statistical analysis, website improvement, product development, business planning, quality management, or research purposes without further notice.
