After-Sales Service Policy

As a professional bag OEM/ODM manufacturer with 26 years of industry experience,

we believe that a clear and executable after-sales system is essential for long-term cooperation.

Our after-sales services are designed based on real production scenarios and international trade practices, ensuring reliability, accountability, and continuous improvement.

Replacement of goods

Defective Item Replacement (Unused Products)

For confirmed manufacturing defects on unused products, we provide reasonable replacement solutions.

  • Applicable only to manufacturing or material defects
  • Excludes misuse, improper handling, or non-factory shipping damage
  • Visual evidence (photos/videos) required

Process​

  • Client submits issue details
  • Internal QC verification
  • Responsibility confirmation
  • Replacement or follow-up solution arranged

Spare Units for Special Custom Orders (2%)

For highly customized or complex projects, we may provide 2% spare units to reduce operational risk.

  • Ratio agreed during order confirmation
  • Applicable to special or long-term projects
  • Same quality standard as bulk production

Process

  • Project evaluation
  • Spare ratio confirmed in PI/contract
  • Produced and shipped with bulk order
risk assessment

24/7 After-Sales Support & Long-Term Service Commitment

We provide 24/7 online support for order tracking, technical inquiries, documentation requests, and after-sales coordination. Communication is available via Email, WhatsApp, and WeChat, with priority handling for urgent matters and fast internal coordination to ensure efficient solutions.

Our after-sales system is built on clear responsibility, transparent procedures, and practical problem-solving, ensuring stability and confidence for every project. We focus on responsive support that helps maintain smooth cooperation at every stage.

For long-term partners, we maintain detailed order records and feedback tracking to continuously improve production quality. Historical data helps prevent repeated issues and supports ongoing optimization for better results in future orders.

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Related support

Logistics & Customs Assistance (Documentation Support)

We assist with logistics and customs-related documentation for international orders.

  • Commercial invoice
  • Packing list
  • Origin-related information (if applicable)
  • Product and packaging descriptions